Anticipating, preventing and dealing with arguments and complaints

Format: Videos
Topic: Business skills for translators

Course summary
Availability:This training is available on-demand

Duration: 60 minutes.

After you purchase access click here to watch the video.

Pay only 34 USD (regular price 45 USD). Click here to buy with the discount. Participation fee includes unlimited access to the webinars recordings whether you can attend the full live sessions or not.

See all sessions from the bundle:

October 15 Getting your prices right
October 22 Anticipating, preventing and dealing with arguments and complaints

Your purchase includes:

* access to the online session with a Q&A portion,
* unlimited access to video recording and handouts (available within one working week after the session),
* a certificate of attendance available for download from your profile.

Even if you do not attend the online session you will still have unlimited access to the video recording and training materials within one working week after the session.

Useful links:
Once uploaded, the video will be available from the video centre training cancelation policy.
Summary:Make life easier by avoiding conflict with your customers before, during and after a translation job. Learn how to foresee, prevent and confront the situations of conflict that most freelance translators face sooner or later. Find the balance between standing up for yourself and keeping your customer happy.
Be ready to deal with any arguments or complaints that may arise in relation to your work. Learn how to anticipate problems, avoid them, understand them when they occur and react appropriately to keep everyone (including yourself) happy. Gather some simple techniques that you can apply if arguments or complaints are raised in relation to your work, whether justified or not.

The webinar breaks the translation process down into three simple steps: before, during and afterwards. It opens by discussing good practices that you can apply before the customer (agency or end customer) makes the order. It includes techniques to avoid problems ever arising and some typical pre-order conflicts that may occur and ways to deal with them, while making sure you negotiate a fair deal.

The next section asks you to consider your translation practices and whether you are covering your back or opening yourself up to possible complaints later on. Next, we move on to discuss the sort of complaints that may be raised after delivery and ways to deal with them.

The webinar closes with five top tips for managing conflict in the translation process, to help you avoid stress and keep customers, even after a problem arises.

Here is some feedback from others on these course's trainer:

"I'm lucky because the two qualifications discussed here were the ones I had already chosen for myself and all I needed was a little more details plus someone's honest perspective on the things and processes involved. All questions answered, thank you!"

Nadine Cesson

"Presented exactly what she said she would"


Target audience
- Those newer to the translation industry.
- Anyone struggling to deal with conflict in their work.
Learning objectives
Attendees will learn:
- good practices for anticipating and avoiding possible problems during the pre-order phase;
- whether their translation practices are opening them up to possible complaints;
- how to deal with complaints when they arise;
- techniques for managing conflict without losing custom.
Registration and payment information (click to expand)
Click to expand
Price: 15.00 USD

Click on the buy button on the right to purchase your seat Participation fee includes unlimited access to the recording. How do I purchase the video? To purchase your seat at this session please click on the "buy" button. After your payment is received, your status will be changed to “registered and paid” and an invoice and receipt of payment will be sent to you for your records. How do I access the video? Once the payment is processed you will be able to watch the video here
Created by
 Gwenydd Jones    View feedback | View all courses
Bio: Gwenydd Jones is a freelance Spanish-to-English translator and translator trainer. She has two MAs, the first in Translation Studies and the second in Legal Translation, and the DipTrans (CIOL). With 10 years’ experience, Gwenydd specialises in business, marketing and legal translation. She is also a copywriter. You can read her blog and discover her Spanish-to-English translation courses at

Course registration
To view pricing and payment options for this course, you must login to your account.

Do you have any questions about training?
Read the training FAQ »

Still need help? Submit a support request »

Would you like to share your thoughts about the training platform? Click here to discuss this feature in the forums »

Send a colleague information about this course
Your name:
Your friend's name:
Your friend's email:

All of
  • All of
  • Търсене на термини
  • Обяви за работа
  • Форуми
  • Multiple search